REQUEST FOR WARRANTY AND WATCH REPAIR:
- Dreams Pakistan offers repair services by certified watchsmiths at strategic locations in Karachi, Lahore, and Faisalabad.
- To avail warranty service, dispatch your watch with the warranty booklet, and endorsed warranty card to the nearest Dreams Pakistan service center.
- Dreams Pakistan recommends insuring the shipment, as they are not responsible for lost or damaged products during transit.
Warranty Terms & Conditions :-
1. Two-Year Warranty Period:
- Coverage: Your watch is warranted by Dreams Pakistan for two (2) years from the original purchase date.
- Applicability: Terms and conditions of the warranty apply during this period.
2. Covered Components:
- Inclusions: The warranty covers the watch movement, hands, and untouchable parts against manufacturing defects.
- Repairs: Defective components will be repaired free of charge under normal use conditions.
3. Exclusions from Warranty:
- External Damage: The warranty does not cover external damage to the product.
- Non-Covered Components: Battery, case, crystal, strap, or bracelet defects are not covered
- Conditions: Accidents, improper handling, lack of care, water/moisture damage, and normal wear and tear are not covered.
4. Voided Warranty:
- Factors: Warranty becomes void if the watch is damaged by unauthorized service, negligence, or factors unrelated to materials or workmanship.
- Third-Party Servicing: Having the watch serviced by a third party voids the warranty.
5. Damages Not Covered:
- Exclusions: The warranty does not cover damage to the case, crystal/glass, bracelet/band, bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any physical damage.
- Water Damage: Water damage is not covered, especially if the watch exceeds water resistance guidelines.
6. Limited Warranty Conditions:
- Excessive Wear and Tear: Excessive wear and tear or usage beyond manufacturer guidelines are not covered.
- Consequential Damages: Consequential and incidental damages are not recoverable under the warranty.
7. Warranty Claim Process:
- Submission: To claim warranty work, send the watch, warranty booklet, and warranty card with the dealer stamp to the authorized Dreams Pakistan service center.
- Service Charges: For non-warranty service work, charges may apply based on watch style and requested work.
8. Shipping Recommendations:
- Insurance: Insuring and adequately protecting the watch during shipment is recommended.
- Disclaimer: Dreams Pakistan is not responsible for lost or damaged products during shipment.
- It is advised to pack the watch carefully (use bubble wraps, fragile stickers) to ensure seamless delivery.
9. Liability Limitations:
- Limitation of Liability: Dreams Pakistan's liability is limited to repair or purchase price.
Quality Assurance:
Dreams Pakistan guarantees product authenticity, offering locall brand warranties and a two-year company warranty. The customer-centric approach includes easy returns, a money-back guarantee, and a seamless claims process for mishaps, faulty goods, or dissatisfaction.
TAG Heuer Products::
Sourced directly from Hong Kong, our TAG Heuer products are authentic, produced by TAG Heuer, and come with official packaging, a warranty card, and the assurance of genuine quality.
TAG Heuer Products:
Our TAG Heuer products are sourced directly from Hong Kong, the world's premier marketplace for watches. While we obtain them from a third party, rest assured that this in no way compromises the authenticity of the products to our knowledge. The movements and bodies are entirely authentic, assembled by third-parties, machines produced by TAG Heuer, and come with official packaging, a warranty card, and the assurance of genuine quality.