1.1 Our shopping pages will guide you through the steps you need to take to place an order with us. In case of any confusion you can request that a member of our customer services team places an order on your behalf. You can contact our customer care representatives through Facebook, Instagram or WhatsApp. We aim to respond as soon as possible, however response time can take up to 24 hours.
1.2 After you place an order you will receive a confirmation call from us. Orders cannot be dispatched unless you confirm them.
1.3 When you submit your order and receive an Order Confirmation email from us, this does not mean that we have accepted your order, this only means that the order has been successfully received into our system. Following Order Confirmation, we will check if the product is in stock, have it cleared through our quality assurance department and then finally call you to confirm your order.
1.4 We may cancel your order. This is typically for the following reasons:
1.4.1 The Goods are not available.
1.4.2 We are unable to meet your requested delivery date.
1.4.3 There has been an error by us in the pricing or description of the goods.
1.5 If we are unable to supply you with the Goods, for example because the Goods are not in stock or are no longer available, we will inform you of this via phone call and we will not process your order.
1.6 The images of the Goods on our website are for illustrative purposes only. Although we have made every effort to display the products accurately, we cannot guarantee that your device’s display will accurately reflect the Goods. The Goods delivered to you may vary slightly from those images.