How much time does delivery take?

We try our best to dispatch your orders as soon as we receive them. Delivery usually takes 1 to 3 working days which majorly depends on our logistic partners. 

Are there any delivery charges?

For watches, we offer free cash on delivery for watches, and for home decor items delivery charges depend on the size and weight of the package. Delivery charges will be declared before the order is confirmed.

Can I return a product if I don’t like it?

Products cannot be returned but they can be exchanged. You can exchange a product if it is not used and the packaging is still intact. The product must be in the same condition as received within 3 days of delivery. It is recommended that you get in touch with our sales representatives via WhatsApp, Facebook, or Email as soon as possible and request for exchange.

What if I receive a damaged item?

If you identify a problem with the product received get in touch with our customer support within the first 2 days of delivery. Your request will be forwarded to the quality assurance department within three working days to resolve the matter. Our staff is trained for your support only and we assure you that all genuine problems get resolved smoothly. 


Are your products genuine?
Do your watches come in boxes?
Can you show original pictures of the product before confirming the order?
What brands of watches does Dreams Pakistan carry?


Can I cancel my order if I change my mind?
Can I exchange an item if I don’t like it?
How do I know if my order is confirmed?