Warranty Terms and Conditions

REQUEST FOR WARRANTY AND WATCH REPAIR: 

  • Dreams Pakistan offers repair services by certified watchsmiths at strategic locations in Karachi, Lahore, and Faisalabad.
  • To avail warranty service, dispatch your watch with the warranty booklet, and endorsed warranty card to the nearest Dreams Pakistan service center.
  • Dreams Pakistan recommends insuring the shipment, as they are not responsible for lost or damaged products during transit.

Warranty Terms & Conditions :-

1. Two-Year Warranty Period:

  • Coverage: Your watch is warranted by Dreams Pakistan for two (2) years from the original purchase date.
  • Applicability: Terms and conditions of the warranty apply during this period.

2. Covered Components:

  • Inclusions: The warranty covers the watch movement, hands, and untouchable parts against manufacturing defects.
  • Repairs: Defective components will be repaired free of charge under normal use conditions.

3. Exclusions from Warranty:

  • External Damage: The warranty does not cover external damage to the product.
  •  Non-Covered Components: Battery, case, crystal, strap, or bracelet defects are not covered
  • Conditions: Accidents, improper handling, lack of care, water/moisture damage, and normal wear and tear are not covered.

4. Voided Warranty:

  • Factors: Warranty becomes void if the watch is damaged by unauthorized service, negligence, or factors unrelated to materials or workmanship.
  • Third-Party Servicing: Having the watch serviced by a third party voids the warranty.

5. Damages Not Covered:

  • Exclusions: The warranty does not cover damage to the case, crystal/glass, bracelet/band, bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any physical damage.
  • Water Damage: Water damage is not covered, especially if the watch exceeds water resistance guidelines.

6. Limited Warranty Conditions:

  • Excessive Wear and Tear: Excessive wear and tear or usage beyond manufacturer guidelines are not covered.
  • Consequential Damages: Consequential and incidental damages are not recoverable under the warranty.

7. Warranty Claim Process:

  • Submission: To claim warranty work, send the watch, warranty booklet, and warranty card with the dealer stamp to the authorized Dreams Pakistan service center.
  • Service Charges: For non-warranty service work, charges may apply based on watch style and requested work.

8. Shipping Recommendations:

  • Insurance: Insuring and adequately protecting the watch during shipment is recommended.
  • Disclaimer: Dreams Pakistan is not responsible for lost or damaged products during shipment.
  • It is advised to pack the watch carefully (use bubble wraps, fragile stickers) to ensure seamless delivery.

9. Liability Limitations:

  • Limitation of Liability: Dreams Pakistan's liability is limited to repair or purchase price.

Quality Assurance: 
Dreams Pakistan guarantees product authenticity, offering locall brand warranties and a two-year company warranty. The customer-centric approach includes easy returns, a money-back guarantee, and a seamless claims process for mishaps, faulty goods, or dissatisfaction.

TAG Heuer Products:: 
Sourced directly from Hong Kong, our TAG Heuer products are authentic, produced by TAG Heuer, and come with official packaging, a warranty card, and the assurance of genuine quality.

TAG Heuer Products:

Our TAG Heuer products are sourced directly from Hong Kong, the world's premier marketplace for watches. While we obtain them from a third party, rest assured that this in no way compromises the authenticity of the products to our knowledge. The movements and bodies are entirely authentic, assembled by third-parties, machines produced by TAG Heuer, and come with official packaging, a warranty card, and the assurance of genuine quality.