Warranty Terms and Conditions

Dreams Pakistan, your trusted destination for luxury goods since 2005. Located at Plot No. B/1/2 Main M.A.C.H.S Roundabout, Muhammad Ali CHS (MACHS), Karachi, Sindh 73350, Pakistan, we have been specialising in retail and wholesale trade of premium products including watches, fine writing instruments, handbags, fashion accessories, crystal, and gift items. At Dreams Pakistan, we take immense pride in our reputation for offering the best prices, a diverse selection, and exceptional service to our valued customers.

Our Commitment to Authenticity

  1. Direct Partnerships with Authorized Dealers: We have established direct partnerships with authorized dealers and distributors of luxury brands, ensuring that every product we offer is genuine and authentic.
  2. Thorough Product Authentication: Our team of experts conducts thorough authentication processes for all our luxury goods. From watches to handbags, each item undergoes meticulous inspection to verify its authenticity and quality.
  3. Transparent Product Information: We provide transparent and detailed product information, including serial numbers, model specifications, and high-resolution images. This transparency allows you to make informed decisions with confidence.
  4. Authenticity Guarantee Certificate: With every purchase from Dreams Pakistan, you receive an authenticity guarantee certificate. This certificate serves as proof of the authenticity of your luxury item, giving you peace of mind.
  5. Dedicated Customer Service: Our customer service specialists are honest, reliable, and always ready to assist you. We are committed to earning your trust and satisfaction by providing prompt and courteous service at all times.

At Dreams Pakistan, our goal is to exceed your expectations and earn your trust through our dedication to authenticity, competitive pricing, and exceptional customer service. Explore our collection of luxury goods and experience the difference that authenticity makes.

Contact Us to learn more about our authenticity guarantee or to discover our exquisite range of luxury products.

Our E-Retail Partners

REQUEST FOR WARRANTY AND WATCH REPAIR: 

  • Dreams Pakistan offers repair services by certified watchsmiths at strategic locations in Karachi, Lahore, and Faisalabad.
  • To avail warranty service, dispatch your watch with the warranty booklet, and endorsed warranty card to the nearest Dreams Pakistan service center.
  • Dreams Pakistan recommends insuring the shipment, as they are not responsible for lost or damaged products during transit.

Warranty Terms & Conditions :-

1. Two-Year Warranty Period:

  • Coverage: Your watch is warranted by Dreams Pakistan for two (2) years from the original purchase date.
  • Applicability: Terms and conditions of the warranty apply during this period.

2. Covered Components:

  • Inclusions: The warranty covers the watch movement, hands, and untouchable parts against manufacturing defects.
  • Repairs: Defective components will be repaired free of charge under normal use conditions.

3. Exclusions from Warranty:

  • External Damage: The warranty does not cover external damage to the product.
  •  Non-Covered Components: Battery, case, crystal, strap, or bracelet defects are not covered
  • Conditions: Accidents, improper handling, lack of care, water/moisture damage, and normal wear and tear are not covered.

4. Voided Warranty:

  • Factors: Warranty becomes void if the watch is damaged by unauthorized service, negligence, or factors unrelated to materials or workmanship.
  • Third-Party Servicing: Having the watch serviced by a third party voids the warranty.

5. Damages Not Covered:

  • Exclusions: The warranty does not cover damage to the case, crystal/glass, bracelet/band, bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any physical damage.
  • Water Damage: Water damage is not covered, especially if the watch exceeds water resistance guidelines.

6. Limited Warranty Conditions:

  • Excessive Wear and Tear: Excessive wear and tear or usage beyond manufacturer guidelines are not covered.
  • Consequential Damages: Consequential and incidental damages are not recoverable under the warranty.

7. Warranty Claim Process:

  • Submission: To claim warranty work, send the watch, warranty booklet, and warranty card with the dealer stamp to the authorized Dreams Pakistan service center.
  • Service Charges: For non-warranty service work, charges may apply based on watch style and requested work.

8. Shipping Recommendations:

  • Insurance: Insuring and adequately protecting the watch during shipment is recommended.
  • Disclaimer: Dreams Pakistan is not responsible for lost or damaged products during shipment.
  • It is advised to pack the watch carefully (use bubble wraps, fragile stickers) to ensure seamless delivery.

9. Liability Limitations:

  • Limitation of Liability: Dreams Pakistan's liability is limited to repair or purchase price.

Quality Assurance: 
Dreams Pakistan guarantees product authenticity, offering locall brand warranties and a two-year company warranty. The customer-centric approach includes easy returns, a money-back guarantee, and a seamless claims process for mishaps, faulty goods, or dissatisfaction.

TAG Heuer Products:: 
Sourced directly from Hong Kong, our TAG Heuer products are authentic, produced by TAG Heuer, and come with official packaging, a warranty card, and the assurance of genuine quality.

TAG Heuer Products:

Our TAG Heuer products are sourced directly from Hong Kong, the world's premier marketplace for watches. While we obtain them from a third party, rest assured that this in no way compromises the authenticity of the products to our knowledge. The movements and bodies are entirely authentic, assembled by third-parties, machines produced by TAG Heuer, and come with official packaging, a warranty card, and the assurance of genuine quality.